Orders are typically dispatched within 1–3 business days.

During peak periods, dispatch times may be slightly longer — we’re a small team doing our best to get your goodies out as quickly as possible. Thanks for your patience!

Change of mind Returns

We accept returns on unused, non-personalised items within 30 days of purchase.

To be eligible for a return:
-unused and in original condition
-not be personalised

Please note:

-Return shipping costs are the responsibility of the customer
- We recommend using a tracked shipping service, as we can’t be held responsible for items lost in transit

Please contact us with your order number for the return to be organised.

Warranty
Our products are built to last Thats right they are break Proof, but if something isn't right, we’ll make it right. We cover manufacturing faults. Just get in touch with photos and your order number — we'll sort it from there!

We take quality control seriously — but sometimes we may miss something (we’re only human, after all!).

If your item arrives faulty or develops a fault with normal use, please email us at thezerowastepeople@hotmail.com with:

- Your order number

- Photos of the fault

- Short description of the issue

We will get back to you ASAP to short the issue out.

SPELLING

Please double check all spelling before you place your order. The text will appear as you have entered it into the text box. Unfortunately no changes can be made once order is placed.

RETURNS

All personalised items are excluded from exchanges or returns unless item is faulty.

SIZE

The size of the text may vary slightly depending on the length of the word, if you are using capitals or lower case or the font style. 

The fonts will appear larger when the text is engraved using capital letters and smaller when the text is in lower case. 

 
PERSONALISATION POSITIONING EXAMPLES

Food Pouch

A maximum of 6 letters can be added to our Food Pouches. The estimate height of the the text is 1cm. The size length depends on the number of letters, if you choose capitals or lower case or the font style.

The text is positioned in the middle of the pouch and runs parallel.

Mini Container

A maximum of 6 letters can be added to our Mini Containers. The estimated maximum height of the text is 1 cm. The size length depends on the number of letters, if you choose capitals or lower case or the font style. 

Text will be positioned in the middle of the container.

Snack Container

A maximum of 8 letters can be added to our Snack Containers. The estimated maximum height of the text is 1 cm. The size length depends on the number of letters, if you choose capitals or lower case or the font style.

Text will be positioned in the middle of the container.

Mini Box, Midi Box & Rectangle Containers

A maximum of 8 letters in our large font and 10 letters in our small font can be added to our Bento Snack box & Rectangle Containers. 

Small Font-  The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 1 cm. 

Large Font- The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 2cm. 

Text will be positioned in the middle of the lunchbox/container.

Bento Snack Box

A maximum of 8 letters in our large font and 10 letters in our small font can be added to our Bento Snack Box. 

Small Font-  The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 1 cm. .

Large Font- The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 2cm. 

Text will be positioned in the middle of the lunchbox/container..

Bento lunchbox

A maximum of 8 letters in our large font and 10 letters in our small font can be added to our Bento Lunchbox.

Small Font-  The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 1 cm.

Large Font- The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 2cm. 

BIG Bento lunchbox

A maximum of 8 letters in our large font and 10 letters in our small font can be added to our BIG Bento Lunchbox. 

Small Font-  The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 1 cm. .

Large Font- The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 2cm. 

OLD LOGO PRODUCTS

 Bento lunchbox - OLD LOGO

A maximum of 8 letters in our large font and 10 letters in our small font can be added to our BIG Bento Lunchbox. 

Small Font -  The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 1 cm. .

Large Font - The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 2cm. 

Small and large size text will be positioned to the bottom middle of the lunchbox

BIG Bento lunchbox- OLD LOGO

A maximum of 8 letters in our large font and 10 letters in our small font can be added to our Bento Lunchbox. 

Small-  The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 1 cm. .

Large- The size length and height depends on the number of letters, if you choose capitals or lower case or the font style. The estimated maximum height of the text is 2cm. 

Small and large size text will be positioned to the bottom middle of the lunchbox.

If your order contains a pre-order item, your entire order will be shipped together once the pre-order item is ready to go.

🗓️ Pre-order arrival dates vary — you'll find the estimated ship date on the product page.

📦 We do not split shipments — everything will be sent together in one parcel.

🚚 If you need other items sooner, we recommend placing a separate order.

Thanks for your patience! Pre-ordering is the best way to secure your favourite colour or style before it sells out

STANDARD

0-2kg  $8.95

FREE for orders over $200

EXPRESS 

 0-500g  $12.30

500g-1kg  $16.20

1kg-3kg   $19.95 

3kg-5kg   $26.20 

SHIPPING LOCATION 

All parcels are shipping from our Gold Coast Australia location. 

Returned Items

Parcels returned to Sender (us) due to wrong address, no collection or no redelivery can be re shipped at the customers expense.

Pick up is available from 5/11 expansion street Molendinar 4214 Gold coast

You will be notifies when collection is ready.

Yes! Perfect for freezing portions ahead of time. Great for busy weeks or meal prep.

Yes! Every part of our lunchboxes is dishwasher-safe

Absolutely. Our entire range is microwave-safe

Yep, our lunchboxes are totally leak-proof—inside and out! The compartments are sealed too (except for the Mini & Midi Boxes, which aren’t leak-proof between sections).

Built for the real world. Drop it, squish it, toss it in a backpack—our silicone lunchboxes are tough enough to handle it all without cracking or breaking. ( we have even run it over with a 4WD and it survived)

Yes, they’re made from silicone—but don’t worry. These lunchboxes are tough enough to handle squishy backpacks and full-blown toddler tantrums. No squashed sandwiches here.

Our lunchboxes are made from high-quality food grade Silicone, BPA-free, non-toxic, and FDA approved ( THE AUSTRALIA STANDARD)